Fraudulent text messages are being sent to consumers in an effort to steal personally identifiable information. Financial institutions have reported an increased volume in these attacks since May 22, 2014 -- although no reports have been made identifying South Bay Credit Union as a target. Mass text broadcasts are commonly used by fraudsters to reach large audiences of potential victims. This scam is quite common and often operates simultaneously in multiple states.
- Automated texts are being broadcast that warn consumers to call certain numbers to reactivate their payment cards.
- A recent text example: "Federal Credit Union ALERT: Your CheckCard has been temporarily LOCKED. Please call Card Services line (407) 574-2992".
- Text messages do not reference a particular issuing brand but they may vaguely refer to a credit union or bank.
- Additional originating text numbers for this recent scam include: 786-300-2335 and 971-208-9936. All numbers referenced in this Alert Bulletin have been disbanded. New originating numbers will most likely be created and used in the future.
- Text messages may also originate from Jamaican area code 876 which is easily confused by consumers with a toll free number.
- Never call a potentially fraudulent number. Law enforcement and local communication companies may be in the middle of an investigation that will be compromised if the fraudsters become suspicious.
- Instruct your customer service staff to collect as many details as possible if they speak with a customer who is reporting an incident. Full telephone numbers including area codes are essential for any telephony scam investigation.
- Be aware that a series of numbers are often involved in telephony scams. This scam may not be entirely limited to the number(s) referenced above