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SECURITY BULLETIN - Broadcast Text Phishing

 

Fraudulent text messages are being sent to consumers in an effort to steal personally identifiable information. Financial institutions have reported an increased volume in these attacks since May 22, 2014 -- although no reports have been made identifying South Bay Credit Union as a target. Mass text broadcasts are commonly used by fraudsters to reach large audiences of potential victims. This scam is quite common and often operates simultaneously in multiple states. 
 
SCAM DETAILS
  •  Automated texts are being broadcast that warn consumers to call certain numbers to reactivate their payment cards.
  • A recent text example: "Federal Credit Union ALERT: Your CheckCard has been temporarily LOCKED. Please call Card Services line (407) 574-2992". 
  • Text messages do not reference a particular issuing brand but they may vaguely refer to a credit union or bank.  
  • Additional originating text numbers for this recent scam include: 786-300-2335 and 971-208-9936. All numbers referenced in this Alert Bulletin have been disbanded. New originating numbers will most likely be created and used in the future.  
  • Text messages may also originate from Jamaican area code 876 which is easily confused by consumers with a toll free number.
BEST PRACTICES
  • Never call a potentially fraudulent number. Law enforcement and local communication companies may be in the middle of an investigation that will be compromised if the fraudsters become suspicious. 
  • Instruct your customer service staff to collect as many details as possible if they speak with a customer who is reporting an incident. Full telephone numbers including area codes are essential for any telephony scam investigation. 
  • Be aware that a series of numbers are often involved in telephony scams. This scam may not be entirely limited to the number(s) referenced above

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